Privacy Policy

Last Updated: March 25, 2026

This Privacy Policy describes how Indolen ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our mobile applications: Indolen Customer and Indolen Driver (collectively, the "Apps").

By downloading, accessing, or using our Apps, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, profile photo
  • Customer App: Payment information, saved addresses, trip preferences
  • Driver App: Driver's license, vehicle information, bank account details, location documents
  • Communication: Messages, customer support inquiries, feedback

1.2 Automatically Collected Information

  • Location Data: GPS coordinates during active trips (Customer & Driver)
  • Usage Data: App interactions, features used, session duration

1.3 Third-Party Information

  • Payment : Transaction details from payment gateways
  • Maps Services: Location and routing data from mapping providers

2How We Use Your Information

We use the collected information to:

  • Provide Services: Match customers with drivers, process bookings, facilitate payments
  • Improve Apps: Enhance user experience, fix bugs, develop new features
  • Communication: Send notifications, trip updates, promotional offers (with consent)
  • Safety & Security: Verify identities, prevent fraud, ensure safe transactions
  • Analytics: Understand usage patterns, measure performance, optimize services
  • Legal Compliance: Meet regulatory requirements, respond to legal requests

3Information Sharing and Disclosure

3.1 Service Providers

  • Payment : For transaction processing
  • Cloud Storage: For data backup and hosting
  • Maps & Navigation: For route optimization and location services
  • Email Providers: For notifications and communications

3.2 Between Users

  • Customer to Driver: Pickup location, destination, customer name, phone number (during active trip)
  • Driver to Customer: Driver name, photo, vehicle details, estimated arrival time

3.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, safety, or property.

4Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission
  • Authentication: Secure login with OTP protection
  • Access Control: Limited employee access based on roles

6Location Data

Customer App:

  • Location is collected only when the app is in use for trip booking
  • Background location access is optional for features like saved addresses

Driver App:

  • Continuous location tracking while the driver is online/available
  • Location shared with customers only during active trips
  • Drivers can go offline to stop location sharing

You can disable location permissions in your device settings, but this may limit app functionality.

9Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via:

  • In-app notifications
  • Email to your registered address
  • Updated "Last Updated" date at the top of this policy

Your continued use of the Apps after changes constitutes acceptance of the updated policy.

13Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Indolen Support Team